Shipping Policy

Effective Date: July 24, 2026

Thank you for shopping with ZM Country Living! We take pride in hand-pouring each of our 100% soy wax candles and carefully packaging every order. Please review our shipping policy below.

Order Processing

All orders are processed within 1–5 business days after payment has been received. During holidays, promotions, or periods of high order volume, processing times may be slightly longer.

Orders are processed Monday through Friday, excluding weekends and holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address, package size, and the shipping method selected.

Any available free shipping offers or promotions will be clearly displayed on our website.

Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

Delivery times vary depending on your location and the shipping carrier. While we strive to ensure timely delivery, we cannot guarantee delivery dates.

Shipping Delays

Once a package has been handed over to the shipping carrier, ZM Country Living is not responsible for delays caused by:

• Weather conditions

• Carrier service interruptions

• Customs processing (for international orders)

• High shipping volumes

• Other circumstances beyond our control

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered, please contact us as soon as possible. We will do our best to update your order before it ships. Once an order has shipped, we cannot guarantee that address changes can be made.

Orders returned due to an incorrect or undeliverable address may require additional shipping charges for reshipment.

Lost or Stolen Packages

Once tracking indicates that a package has been delivered, ZM Country Living is not responsible for lost or stolen packages.

If you believe your package has been lost, we recommend:

• Checking with household members or neighbors.

• Looking around your delivery location.

• Contacting the shipping carrier directly.

• Reaching out to us if you need assistance locating your shipment.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• Photos of the damaged product(s)

• Photos of the shipping box and packaging (if applicable)

We will review your claim and work with you to provide an appropriate resolution, which may include a replacement or refund.

International Shipping

If international shipping is available, customers are responsible for any applicable customs duties, import taxes, or additional fees charged by their country.

Delivery times for international orders may vary.

Questions?

If you have any questions regarding your shipment or need assistance with your order, please contact us through the contact information listed on our website.

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Thank you for supporting ZM Country Living! We appreciate your business and look forward to bringing the warmth and comfort of our handcrafted candles to your home.