Refund policy

Return & Refund Policy

Effective Date: July 24, 2026

At ZM Country Living, we take pride in creating high-quality, handcrafted 100% soy wax candles. Your satisfaction is important to us. Please review our Return & Refund Policy below before making a purchase.

Returns

Due to the handmade and personal nature of our products, we do not accept returns or exchanges for:

  • Change of mind

  • Incorrect scent selection

  • Products that have been used or burned

  • Normal variations in color, appearance, or scent throw

Please review your order carefully before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged or incorrect item

  • Photos of the shipping box and packaging (if applicable)

After reviewing your claim, we may offer one of the following at our discretion:

  • A replacement product

  • A refund to your original payment method

  • Store credit

Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

If you need to cancel an order, please contact us as soon as possible. Once production or shipping has begun, we are unable to cancel the order.

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

Shipping charges are generally non-refundable unless the return is due to our error or a damaged or defective product.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, ZM Country Living is not responsible for lost or stolen packages.

If you believe your package has been lost, please contact the shipping carrier first. If you need additional assistance, we're happy to help where we can.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or incorrect:

  • Used candles

  • Burned candles

  • Clearance or sale items (unless required by applicable law)

  • Gift cards (if offered)

Contact Us

If you have any questions about your order or believe you are eligible for a replacement or refund, please contact us through the contact information provided on our website.

Thank you for supporting ZM Country Living. We appreciate your business and are committed to providing quality handcrafted products along with excellent customer service.